Roscoe Blog

Roscoe Work Uniform & Mat Rental: 11 Differentiators

Mark Stedman - Saturday, February 06, 2016

Roscoe Work Uniform & Mat Rental Differentiation

After 95 years in business, we thought we'd compile the Top 11 areas in which we provide more value than other work uniform rental companies time and time again:

  1. Customer Satisfaction: we've achieved some of the highest customer satisfaction ratings in the textile rental industry
  2. Fixed Rental Rates: and guaranteed up to 84 months with a transparent and predictable billing structure
  3. ISO Certification: we're the only fully ISO-9001/QMS certified textile rental provider in the Chicago area since 2001
  4. RFID Tracking: we put an RFID chip in every work uniform garment for tracking and management instead of using a mechanical/automated "scan & miss system"
  5. Clean Green Certified: we're Clean Green Certified by the TRSA and the first work uniform and textile rental provider in the world to treat our own wastewater
  6. Environmental Compliance: we've had a perpetual string of compliance with the Water Reclamation (Sanitary) District of Greater Chicago for 41 years and counting
  7. Garment Repair: 98% of garment repair needs are proactively identified through our internal inspection process
  8. New Order Processing: we process 95% of new wearer orders within one week
  9. 1-Hour Response: it's our policy to respond to all customer issues within one hour, leveraging our daily call-in tracking report that is read by all departments and which has resulted in a closed-loop customer resolution process (ISO standardized)
  10. Business Philosophy: we depreciate garment replacement value based on active service life versus charging full value when garment needs replaced, regardless of how long the garment has been in service
  11. Experience: as a local, family owned company, our route service representatives (drivers) have an average tenure of 14+ years versus an average tenure of 18 months with national textile rental providers

Contact us to learn how our work uniform and mat rental services can work for you

Recent Posts


custom floor mats lawndale business renaissance association (LBRA) Independent Textile Rental Association (ITRA) teamwork shortages community service 95th anniversary microfiber food safety modernization act (FSMA) textile rental services association (TRSA) ANSI food processing dust mops activewear family picnic OSHA SHARP certification blood drive outerwear ISO 9001:2008 executive management institute (EMI) Sustainability super bristle mats floor mat rental anti-fatigue mats Angel Tree automatic hand sanitizers ISO 9001:2015 fleece FreshSeat nonylphenol ethoxylate (NPE) Earth Day National Safety Month anti-static uniforms net promoter score customer satisfaction survey g&k logo mats facilities management services restroom hygiene products microbial contamination kannegiesser hand sanitizer branded merchandise shop towel rule RFID family business leasing automatic paper towel dispensers sorting system toilet seat cleaners restroom mats restroom supplies cleaning process illinois patriot education fund (IPEF) image apparel testimonials local and independent laundryESP Innovation award chicago tribune UHF chips national fire protection association (NFPA) continuous improvement success story restroom cleaning supplies clean show automatic foam soap work uniform rental wet mops barcode succession planning 20-year-club cintas flame resistant coat angels sludge filter logo apparel linen laundry bags blackhawks soil scanning image mats keynelink pathogen elimination midwest textile services association (MTSA) arrow uniform garden city business center facility tour hygienically clean wipers governor's sustainability award history executive uniform garments customer communication shop towels feeding america air sanitizer work uniforms toilet seat sanitizer soaker mats A21 WalkForFreedom high visibility unifirst wastewater treatment hazard analysis and critical control points (HACCP) roll towels manufacturing clean green certified laundry services case study flu prevention scraper mats