Roscoe Blog

Roscoe Work Uniform & Mat Rental: 11 Differentiators

Mark Stedman - Saturday, February 06, 2016

Roscoe Work Uniform & Mat Rental Differentiation

After 95 years in business, we thought we'd compile the Top 11 areas in which we provide more value than other work uniform rental companies time and time again:

  1. Customer Satisfaction: we've achieved some of the highest customer satisfaction ratings in the textile rental industry
  2. Fixed Rental Rates: and guaranteed up to 84 months with a transparent and predictable billing structure
  3. ISO Certification: we're the only fully ISO-9001/QMS certified textile rental provider in the Chicago area since 2001
  4. RFID Tracking: we put an RFID chip in every work uniform garment for tracking and management instead of using a mechanical/automated "scan & miss system"
  5. Clean Green Certified: we're Clean Green Certified by the TRSA and the first work uniform and textile rental provider in the world to treat our own wastewater
  6. Environmental Compliance: we've had a perpetual string of compliance with the Water Reclamation (Sanitary) District of Greater Chicago for 41 years and counting
  7. Garment Repair: 98% of garment repair needs are proactively identified through our internal inspection process
  8. New Order Processing: we process 95% of new wearer orders within one week
  9. 1-Hour Response: it's our policy to respond to all customer issues within one hour, leveraging our daily call-in tracking report that is read by all departments and which has resulted in a closed-loop customer resolution process (ISO standardized)
  10. Business Philosophy: we depreciate garment replacement value based on active service life versus charging full value when garment needs replaced, regardless of how long the garment has been in service
  11. Experience: as a local, family owned company, our route service representatives (drivers) have an average tenure of 14+ years versus an average tenure of 18 months with national textile rental providers

Contact us to learn how our work uniform and mat rental services can work for you

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