Roscoe Blog

Roscoe Takes Pride in Team Members' Heroic Moments

Jim Buik - Thursday, April 17, 2014

The Chicago Uniform Company is dedicated to complete customer satisfaction. Roscoe's team of tenured professionals are an important part of providing the highest quality of service. That is why we will continue to praise the people who are part of the uniform rental company to the moon and back. We discussed the recognition program we have in place for team members in a previous blog post and strive to show our appreciation for team members that go above and beyond.

It happens every so often that uniform wearers will forget items in their pockets and either they inform us or we find them. That is why the uniform rental company advises all new wearers to always check their pockets before putting their garments in the soiled pile. Also, if pens, markers, food and other substances are left behind and a Roscoe Team Member does not retrieve it, it could end up staining all the garments turned in by your company. It is best practice.

A couple weeks ago a wearer at Xten Industries left a USB stick in his pocket. The Route Service Representative was notified and, because all our garments have barcodes, he was able to find the USB and pass it off to the District Service Manager before the uniforms were turned in for processing. The USB contained information on it that ran the machinery and electronic equipment used in their plant so they were extremely grateful for the effort put forth by our team. The uniform rental company is very grateful to Rico Rivera and Sergio Pena for handling this situation so swiftly.

Another heroic moment from District Service Manager Sergio Pena with an assist from our Production Team in the form of another lost item. An ID card was found as our Production Team was sorting through garments and Pena returned it Bridgford Foods Corp the following day much to the surprise of the wearer, who didn't even know it was lost.

More recently, the uniform rental company's Production Team found a wallet and District Service Manager Jeff Delazzer returned it to its rightful owner at Battery Builders, Inc. Needless to say, the wearer is relieved.

A district service manager's responsibilities include proactive communication, quick response to inquiries and actively looking to enhance customer value. A route service representatives responsibilities include ensuring completeness of delivery, inspection of merchandise, continuous communication with contact and cleaning the garment drop-off and pick-up area. Roscoe wants to thank these individuals for truly living our mission statement and taking PRIDE in their work day in and out.

The uniform rental company is constantly looking to improve its service and customer experience. Therefore, we conduct an annual customer satisfaction survey to find out if Roscoe is meeting and exceeding our customer's standards. Recently completed through market research firm Market Measurement we want to say we appreciate your honest feedback in completing the survey and highly take it into consideration.

Many thanks to our awesome team members for taking such wonderful care of our customers and to our customers for helping us improve. Contact a uniform rental company representative to share a heroic moment you witnessed by one of our team members.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company


Recent Posts


Tags

cintas flu prevention automatic hand sanitizers kannegiesser linen laundry bags laundry services restroom supplies work uniform rental A21 WalkForFreedom microfiber food safety modernization act (FSMA) blackhawks restroom mats history SHARP certification fleece wipers textile rental services association (TRSA) ISO 9001:2008 wet mops air sanitizer testimonials lawndale business renaissance association (LBRA) community service clean show local and independent nonylphenol ethoxylate (NPE) logo apparel soil scanning ISO 9001:2015 national fire protection association (NFPA) unifirst clean green certified manufacturing food processing custom floor mats sorting system teamwork roll towels activewear g&k garden city business center dust mops continuous improvement restroom cleaning supplies super bristle mats soaker mats scraper mats illinois patriot education fund (IPEF) sludge filter leasing hygienically clean net promoter score wastewater treatment family business succession planning Earth Day 20-year-club OSHA coat angels logo mats RFID microbial contamination flame resistant family picnic floor mat rental executive management institute (EMI) automatic paper towel dispensers laundryESP Innovation award governor's sustainability award shop towels work uniforms blood drive keynelink invoicing anti-static uniforms case study midwest textile services association (MTSA) image mats arrow uniform feeding america customer satisfaction survey Sustainability outerwear branded merchandise barcode shop towel rule UHF chips chicago tribune hand sanitizer Independent Textile Rental Association (ITRA) Angel Tree executive uniform garments restroom hygiene products National Safety Month image apparel high visibility pathogen elimination facilities management services cleaning process shortages 95th anniversary automatic foam soap toilet seat sanitizer ANSI FreshSeat toilet seat cleaners success story facility tour hazard analysis and critical control points (HACCP) anti-fatigue mats customer communication corporate apparel

Archive