Roscoe Blog

Roscoe is Customer Focused

Jim Buik - Thursday, August 29, 2013

The recent Spring Mat Contest has improved Roscoe's sales through the summer and boosted our customer satisfaction ratings – effectively enhancing our position as a leading textile rental company in the Chicago market. Roscoe has also created four Task Forces, led by dedicated Team Members, to continue our focus on customer service.

Three major changes have been set in play solidifying our insistence on providing superior products and services.

First, Roscoe Team Leaders are looking to expand our side-elastic offerings to cotton and flame resistant apparel. Roscoe's Route Service Representatives are currently wear testing cargo pants. We have offered side-elastic pants since the first of the year exclusively to 65/35 work apparel wearers; with great results. We are excited to offer our customers a product they fully enjoy. Roscoe will be the only company in the market that exclusively offers a more comfortable value-added product.

Second, Roscoe has been wash and steam tunnel testing emblem suppliers and decided to return to Penn Emblem as a result of their superior color retention and emblem quality. Our emblems will look brighter after repeated washings, presenting an image that Roscoe and your company can take pride in.

The final major change that is currently happening – Roscoe is transitioning to Gurtler Industries, a family owned supplier whose values are in-sync with ours. We are certain this move is going to produce great results.

Sound off if you are pleased with the new changes, have an issue, concern or idea – we take PRIDE in responding to our customer needs.

Contact us to learn more about Roscoe: The Chicago Work Uniform Rental Company


Recent Posts


Tags

fleece scraper mats national fire protection association (NFPA) outerwear high visibility toilet seat cleaners local and independent community service work uniform rental cintas feeding america garden city business center wipers restroom hygiene products soil scanning logo mats soaker mats floor mat rental textile rental services association (TRSA) 95th anniversary roll towels clean green certified microfiber 20-year-club wet mops Earth Day pathogen elimination facility tour air sanitizer governor's sustainability award history keynelink hygienically clean logo apparel executive management institute (EMI) Sustainability FreshSeat restroom supplies OSHA food processing dust mops laundryESP Innovation award executive uniform garments g&k illinois patriot education fund (IPEF) kannegiesser restroom mats hazard analysis and critical control points (HACCP) ANSI ISO 9001:2015 UHF chips case study restroom cleaning supplies clean show lawndale business renaissance association (LBRA) anti-fatigue mats RFID flu prevention blackhawks microbial contamination Independent Textile Rental Association (ITRA) shop towel rule custom floor mats family picnic laundry services hand sanitizer customer satisfaction survey automatic foam soap image apparel sorting system nonylphenol ethoxylate (NPE) sludge filter cleaning process SHARP certification work uniforms activewear teamwork net promoter score succession planning blood drive barcode automatic hand sanitizers family business anti-static uniforms linen laundry bags wastewater treatment midwest textile services association (MTSA) customer communication A21 WalkForFreedom automatic paper towel dispensers success story super bristle mats facilities management services branded merchandise flame resistant unifirst continuous improvement shop towels arrow uniform shortages image mats ISO 9001:2008 chicago tribune toilet seat sanitizer National Safety Month leasing food safety modernization act (FSMA)

Archive