Roscoe Blog

Out With the Old, In With the New: Garment Replacements

Jim Buik - Wednesday, January 29, 2014

The Chicago uniform company recently discussed shortages and repairs as part of a series outlining the common industry issues and how Roscoe works to reduce and eliminate these disruptions. Today’s post will feature replacements. If replacements are not handled properly, it could very well lead to shortages which is quite the hassle.

Roscoe has a system in place that catches when a garment needs replacement, reduces the need for replacement and protects you from unwanted charges.

First, the uniform rental company inspects all garments internally, during processing and by Route Service Representative. Before a product is even brought back for washing, a dedicated Route Service Rep will inspect soiled garments and tag them if he notices a worn out garment. Once it is brought back to our facility, the uniform rental company has 8 different check points that a garment must go through before it is ready for delivery. Roscoe has an open book game where production Team Members are rewarded if they find a garment in need of a replacement or repair.

Other things that happen to a garment while it is being processed to reduce the need of replacement:

  • Garments are separated not only by account, but by fabric/soil level. This reduces cross-contamination so a heavy-soiled garment does not get mixed with a light-soiled garment.
  • Specific wash formulas based on types of garments. We told you we treat each garment uniquely. This extends the life of an executive shirt by using a milder formula that won’t beat up the fabric.
  • The uniform rental company’s state of the art finishing system allows us to put the majority of our garments through a steam tunnel instead of in a dryer.

Garments wear out, that’s why Roscoe prorates uniforms 100% over a 48 month period. If a garment needs a replacement prior to garment’s life cycle (equivalent to the manufacturer’s recommendation of 100 washes) you will not be expected to cover the full value if it has at least one year of use. Through bar coding and RFID tracking, the uniform rental company is able to know how long a garment has been in service even if it was transferred from one wearer to another.

As an alternative to prorating, a company that has unusually high turnovers or extremely dirty jobs can insure their uniforms through Roscoe’s garment maintenance program. This covers a customer against any replacement charges so you are able to budget expenses and not worry about a spike in invoice. Now that’s peace of mind.

Furthermore, you can decide what wear level to assign your account and a wearer specifically. These customer specific standards can amount to huge cost savings because you decide how often garments will be replaced and what blemishes are acceptable.

Finally, the uniform rental company employs the One More Time Program in which a Team Member identifies a garment that needs replacement, tags it, sends it back to the wearer with a card attached indicating that a new garment is ordered and the old garment will be pulled automatically when the new garment arrives. Out with the old, in with the new.

If you are interested in upgrading to a protection program or would like to learn more about our processes, contact a uniform rental company representative today.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


95th anniversary Angel Tree anti-static uniforms coat angels nonylphenol ethoxylate (NPE) net promoter score unifirst UHF chips sorting system customer communication ISO 9001:2008 restroom mats wipers linen laundry bags restroom hygiene products barcode food processing Earth Day shortages fleece national fire protection association (NFPA) soaker mats case study hand sanitizer ISO 9001:2015 restroom cleaning supplies hazard analysis and critical control points (HACCP) toilet seat sanitizer activewear super bristle mats feeding america wet mops shop towels work uniform rental succession planning blood drive chicago tribune RFID dust mops blackhawks customer satisfaction survey anti-fatigue mats restroom supplies FreshSeat high visibility illinois patriot education fund (IPEF) local and independent microbial contamination executive uniform garments laundry services facility tour automatic hand sanitizers outerwear A21 WalkForFreedom logo apparel testimonials roll towels corporate apparel family business scraper mats SHARP certification flame resistant National Safety Month g&k soil scanning keynelink success story wastewater treatment textile rental services association (TRSA) work uniforms arrow uniform custom floor mats food safety modernization act (FSMA) executive management institute (EMI) Sustainability hygienically clean facilities management services kannegiesser cintas community service logo mats image mats OSHA image apparel toilet seat cleaners sludge filter lawndale business renaissance association (LBRA) ANSI 20-year-club cleaning process laundryESP Innovation award clean show governor's sustainability award floor mat rental teamwork air sanitizer Independent Textile Rental Association (ITRA) clean green certified shop towel rule branded merchandise automatic foam soap pathogen elimination midwest textile services association (MTSA) history microfiber continuous improvement flu prevention leasing invoicing automatic paper towel dispensers garden city business center manufacturing family picnic