Roscoe Blog

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

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Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe Recertifies for ISO 9001:2015 with Internal Audit 

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.

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New to Work Uniform Rentals? What You Need to Know

New to Work Uniform Rentals? What You Need to Know

If you're considering a work uniform rental service, you'll be faced with several options:

  • Local independent vs. national supplier
  • Customized vs. cookie-cutter program
  • Several options that can impact both cost and cost justification

The purpose of this blog is to explain some of the pros and cons of each option and to understand the overall cost justification.

Local vs. Independent

The national suppliers are taking over the market by buying up many smaller independents. They tend to be process efficient and somewhat cheaper (at least initially), just don't ask for any customization or flexibility and high employee turnover doesn't help – and many of their customers feel like they get nickled and dimed when they see invoice spikes due to costs hidden in their contract's fine print.

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Work Uniform Program Best Practices: Communication & Quality

Work Uniform Program Best Practices: Communication & Quality

Over the years, the work uniform rental has seen national suppliers buy many of the independent suppliers. Recently there have been acquisitions of a larger scale to include G&K Services, a large national supplier, and Arrow Uniform, a former regional supplier. As a result of these acquisitions, many customers affected are unhappy with their new level of communication and quality of service.

Fortunately, there are still family-owned, independent suppliers out there like Roscoe. The only way we can compete with the nationals is to provide a higher level of customer service vs. a cookie cutter approach, and a big part of how we do that is by applying the following best practices for communication and quality.

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Roscoe to Double Output with a New Work Uniform Sorting System

Roscoe to Double Work Uniform Laundering Output with a New Sorting System

In November 2017, Roscoe will go live with the implementation of a new work uniform sorting system known as the Kansort Simplex from Kannegiesser. The Kansort Simplex will allow us to double our output while using the same amount of labor that we currently have and providing us with additional time to inspect and prepare work uniforms for delivery.

The implementation of the Kansort Simplex represents the last phase of our modernization plan. Developed in 2007, our modernization plan represents our investment roadmap so that we can continue to deliver the best quality work uniform rental service in Chicago, northern Illinois, Northwest Indiana, and Southern Wisconsin.

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Roscoe Outfits Reps with High Visibility Work Uniforms

High Visibility Work Uniforms

Over the next several weeks, Roscoe's route service representatives (RSRs) will begin wearing high visibility uniforms, including pants, shirts, shorts, and jackets.

Our RSRs spend a lot of time in potentially-hazardous environments like parking lots, loading docks and roadways. Although visibility uniforms are not required by law for the work and exposure that our RSRs are subject to, we at Roscoe would rather be safe than sorry when it comes to our team members. In addition to employee safety, an accident caused due to low visibility and not taking precautionary measures leaves your company open to OSHA fines and increased insurance premiums. Additionally, an accident that could have possibly been prevented can also affect employee morale.

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Roscoe Recertifies for OSHA's SHARP Program

Roscoe Recertifies for OSHA's SHARP Program

Roscoe is currently recertifying for OSHA's Safety & Health Achievement Recognition Program (SHARP).

SHARP is designed for businesses with less than 250 employees who have dedicated themselves to enacting an exemplary injury and illness prevention program.

While SHARP certification is not a requirement for Roscoe to conduct business, we take pride in maintaining a safe and secure environment for our employees so they can be happy, productive and provide the highest quality of service to our work uniform rental customers.

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Clean Show 2017: The Roscoe Recap

Clean Show 2017: The Roscoe Round-Up

This year's Clean Show was the 40th and biggest yet, attracting over 12,000 attendees to the Las Vegas Convention Center from June 5-8, 2017.

According to American Laundry News, the exhibit space was sold out to 481 vendors of all types of products for laundry and linen service providers, covering 227,006 square feet of convention center space – the largest booth space sales since the show was held in Las Vegas 10 years ago.

Six members of the Roscoe Team attended Clean Show 2017. Below are the highlights of what we saw and learned, as well as a word about the show itself.

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Roscoe's 25th Annual Customer Service Results

Roscoe's 25th Annual Customer Service Results Announced

Since 1992, we've conducted an annual customer satisfaction survey to measure the overall satisfaction of our rental service for work uniforms, floor mats, mops, shop towels, linens, and more, and to understand where we stand on our critical success factors:

  • Completeness of deliveries
  • Cleanliness and quality
  • Responsiveness
  • Repairs
  • Merchandise replacement
  • Billing

The results of our survey are incorporated directly into our strategic planning process. Goals are identified to resolve the most important gaps and to ensure continuous improvements across our business. Below are some highlights of our latest customer satisfaction survey.

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Roscoe Goes to Washington

Sustainably Funded Transportation: Roscoe Goes to Washington

The following guest blog was written by Julia Buik, who recently joined Roscoe as a 4th generation Buik family member. Julia is a graduate of Marquette University's College of Business Administration with majors in Accounting, and Operations and Supply Chain Management. Her previous work experience includes Tandem HR in Westchester, IL, as well as working as an intern for Roscoe from 2004 through 2010. Julia became a full time team member of Roscoe in November 2016.

TRSA Mission & Meeting with Congress

This spring I had the opportunity to attend the Textile Rental Service Association's (TRSA) 2017 Leadership & Legislative Conference in Washington, DC. As the national trade association for the textile services industry, a component of TRSA's mission is public and government advocacy. 

Conference attendees had the option to register for Congressional visits. Those attendees were put into small groups by the TRSA staff, who worked diligently to schedule meetings with local Congressional staff on our behalf.

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