Roscoe Blog

A Century of Pride Shows in Our Work Uniform Service

A Century of Pride Shows in Our Work Uniform Service

When you read about companies on one of those “Best Places to Work” lists, you begin to see a common theme: employees who are engaged and passionate about their work. A culture that leaves employees feeling valued is a culture that instills not only a sense of purpose, but also a sense of pride in their work.

A Uniform Company Built on the Pride of a Job Done Well

"Take Pride" is the Roscoe motto, as well as the backbone of Roscoe's company culture, going back four generations, to when CEO Jim Buik’s grandfather, a Scottish immigrant, founded the company in 1921. Back then, Roscoe employees used to wait outside the factories at the end of the day to take uniforms for washing, returning with clean uniforms the next morning.

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Why We are ISO Certified: How Quality Management Creates a Quality Work Uniform Service

Why We are ISO Certified

When we made the decision to adopt and hold ourselves accountable under the international system of quality management standards known as ISO 9001, we knew it wouldn't be easy.

But we also knew the value of putting ourselves to the test of third-party scrutiny of our processes. That is built into the culture at Roscoe. We seek out independent confirmation of our efforts wherever there is a credible organization to do it.

We've been able to grow and thrive for nearly 100 years – into our third generation of family ownership – in large part because we have never simply operated under our own instincts for best practices. We put ourselves under the scrutiny of third-party experts for safety, for environmental stewardship, for customer service and for hygienic processing.

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Does Your Work Uniform Service Work as Hard as You Do?

Does Your Work Uniform Service Work as Hard as You Do?

At Roscoe, we help some of the hardest working people in the Chicago area do a better job. Our clients are food manufacturers, wholesalers, agricultural suppliers, automotive workers, printers, wholesalers, distributors, contractors and a whole lot of other businesses where a high-quality work uniform is an essential part of on-the-job safety and professionalism.

It's one part of a culture in which quality is never taken for granted, reinforced with training and a commitment to continuous improvement.

We wouldn't be doing our job if our commitment was any less than that of our customers. That's why our team members participate in an ongoing program of Structured On-the-Job Training and skill building that ensures that our work consistently lives up to the promise of reliable, high-quality, and worry-free work uniform service that our company was built on.

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A Culture of Excellent Customer Service Starts on the Inside

A Culture of Excellent Customer Service Start on the Inside

One bitter cold day earlier this year, wind chill temperatures dropped to 50 below in Chicago. Rather than send the route service representatives out on their own to deliver work uniforms and supplies, Roscoe CEO Jim Buik and other senior managers jumped on the trucks in the early morning hours to help speed the deliveries and get everyone out of the cold a little sooner.

It was so cold in the trucks that some workers put hand warmers in their boots.

It was no ordinary winter day, even for Chicago, but it was an illustration of the kind of teamwork practiced at Roscoe all year round. Teamwork is part of the culture, which is just one of the reasons why the average tenure of a Roscoe route service representative is over 13 years, while the industry average among national providers is about 18 months.

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The Difference an Hour Can Make

The Difference an Hour Can Make

Employees may be a little groggy and perhaps even late to work in the first few days after the clock moves forward for daylight saving time.

It's only an hour, but it makes a difference. In fact, heart attacks and strokes tend to occur in greater frequency around the time shift, according to research cited in a New York Times story about efforts by some legislators to exempt their states from the practice.  At least 31 states have taken up proposals related to daylight savings, while two states, Hawaii and Arizona, already leave the clocks alone, staying on standard time all year.

As a political issue, it's not the stuff of great drama. But nobody in business would doubt the seriousness of any debate arising around the loss or gain of an hour. An hour is no small thing.

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