Roscoe Blog

Clean Show 2017: The Roscoe Recap

Clean Show 2017: The Roscoe Round-Up

This year's Clean Show was the 40th and biggest yet, attracting over 12,000 attendees to the Las Vegas Convention Center from June 5-8, 2017.

According to American Laundry News, the exhibit space was sold out to 481 vendors of all types of products for laundry and linen service providers, covering 227,006 square feet of convention center space – the largest booth space sales since the show was held in Las Vegas 10 years ago.

Six members of the Roscoe Team attended Clean Show 2017. Below are the highlights of what we saw and learned, as well as a word about the show itself.

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Roscoe's 25th Annual Customer Service Results

Roscoe's 25th Annual Customer Service Results Announced

Since 1992, we've conducted an annual customer satisfaction survey to measure the overall satisfaction of our rental service for work uniforms, floor mats, mops, shop towels, linens, and more, and to understand where we stand on our critical success factors:

  • Completeness of deliveries
  • Cleanliness and quality
  • Responsiveness
  • Repairs
  • Merchandise replacement
  • Billing

The results of our survey are incorporated directly into our strategic planning process. Goals are identified to resolve the most important gaps and to ensure continuous improvements across our business. Below are some highlights of our latest customer satisfaction survey.

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Roscoe Goes to Washington

Sustainably Funded Transportation: Roscoe Goes to Washington

The following guest blog was written by Julia Buik, who recently joined Roscoe as a 4th generation Buik family member. Julia is a graduate of Marquette University's College of Business Administration with majors in Accounting, and Operations and Supply Chain Management. Her previous work experience includes Tandem HR in Westchester, IL, as well as working as an intern for Roscoe from 2004 through 2010. Julia became a full time team member of Roscoe in November 2016.

TRSA Mission & Meeting with Congress

This spring I had the opportunity to attend the Textile Rental Service Association's (TRSA) 2017 Leadership & Legislative Conference in Washington, DC. As the national trade association for the textile services industry, a component of TRSA's mission is public and government advocacy. 

Conference attendees had the option to register for Congressional visits. Those attendees were put into small groups by the TRSA staff, who worked diligently to schedule meetings with local Congressional staff on our behalf.

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How Roscoe's Cleaning Process Prevents Microbial Contamination

How Roscoe's Cleaning Process Prevents Microbial Contamination

One of the advantages to the rental services that Roscoe provides is the thorough cleaning of products... more thorough than you realize.

Regarding our washing process and the cleanliness of the linen, towels and work uniforms that we provide to our customers, below you'll find some background information on our process, external audits and independent lab results.

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How to Transform Employees & Customers into a Branding Engine

Logo Image Apparel 

What is one of the most cost-effective forms of advertising that can also serve as recognition for employees and giveaways for customers and prospects? Branded image apparel. Here's how.

Networking

When we wear image apparel, we've noticed something interesting: whoever we meet, their eyes are drawn almost immediately to our logo on our shirt or jacket. They may say that they've never heard of us and ask what do we do, or they often mention that they've seen one of our bright orange trucks (also an effective branding tool). This is an excellent way to start a conversation, especially if you're in sales.

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Hygienically Clean Work Uniforms

Hygienically Clean Work Uniforms

While we take pride in the quality of our laundering processes and the cleanliness of our work uniform rentals, we've embraced the concept of hygienically clean – not just for the medical, food processing, food service, and hospitality industries, but hygienically clean for all.

By the end of 2017, we expect to be Hygienically Clean Certified by the TRSA and we are now almost fully complete with our implementation.

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Recent Work Uniform Rental Services Erode Quality of Service

Unifirst Acquires Arrow Work Uniform Rental Service

Cintas Acquires G&K Work Uniform Rental Service

Over the past several months, there has been a lot of change and disruption in the laundry industry servicing the Chicago Metro market.

In September, 2016 Arrow Uniform was acquired by Unifirst. Arrow was a family owned business that serviced a large regional area to include Illinois, Wisconsin, Michigan, Indiana, Kentucky, Pennsylvania and West Virginia.

In August, 2016 Cintas announced the acquisition of G&K Services, which was recently completed in March, 2017. G&K currently operates as a division of Cintas and this particular acquisition was the largest ever in the history of the laundry industry.

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Reusable Rental Shop Towels, Mops & Mats and the Profitability of Sustainability

Reusable Rental Shop Towels and Rags

Sustainability pays dividends to the environment, but it can also have a positive impact on the bottom line. Many organizations understand the benefits associated with work uniform rentals but reusable shop towels (rags), dust mops, wet mops, and floor mats processed weekly or every other week are also more sustainable and less expensive than disposable products. Having these products available, and in clean condition, reduces overall building maintenance and cleaning costs.

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Earth Day & Work Uniform Rental Sustainability

Earth Day & Work Uniform Rental Sustainability

Now that Earth Day is upon us once again, we at The Roscoe Company have been reflecting on our long history of sustainability. In fact, offering work uniform and floor mat rental services is by itself a sustainable practice for any organization. We've also added other "green" equipment, work processes and products through the years and have been recognized by our industry as well as the governor's office in Illinois for our environmentally friendly efforts.

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Roscoe and The Cubs

Roscoe and The Cubs 

Cubs' president Theo Epstein and manager Joe Maddon have created a team atmosphere that feeds off of itself. Combine this with talent and you start to understand why the Chicago Cubs won a World Series championship for the first time in 108 years.

The same is true with your friendly neighborhood work uniform rental service: The Roscoe Company. Here's why...

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